Payment and Delivery Terms
Payment Terms
Payment terms are detailed in the personalized quotation provided. Prices indicated are VAT-exclusive, unless otherwise requested and stated. Kindly note that a quotation does not serve as a reservation of the requested item. Clients are responsible for verifying the specifications, sizing, and colors of the quoted items prior to their acceptance of the terms and conditions stated.
Validity and Stocks
The quoted prices are valid for thirty (30) days from date of quotation. The indicated availability of stock is updated on the date of preparation of the quotation. Availability of stock at the time of payment is subject for further verification.
Indent Orders
For rugs that are currently out of stock, a lead time of 90–120 days may be required. To initiate a special order of a rug, a non-refundable 60% down payment is required. Remaining balances must be settled at least four (4) working days prior to the delivery of the items, and at most by fourteen (14) days past the arrival of a custom/indent order. An additional storage fee may be charged to the client once this period has passed.
Shipping / Delivery via Flatloom®
Kindly note that we require confirmation and/or clearance of payments before the delivery/shipping out of our rugs. Shipments and delivery dates are an accurate approximate, but are not absolute guarantees. Uncontrollable factors such as weather, lapses on the end of couriers, and national holidays may cause some discrepancies or delays.
Free delivery within Metro Manila (5–7 business days) is provided. If you are located elsewhere or require further assistance, kindly reach out to your Flatloom® Sales Associate.
Flatloom®'s prices do not include insurance coverage of goods while in transport to the client's address. Pictures of the items prior to and during loading are available upon request. The quoted goods sent via the client's couriers are understood to be received in good order and condition.
The delivery and transit of existing rugs that have been sent to Flatloom® for customization or repairs shall be shouldered by the client.
Shipping / Delivery via Client
The client can request to arrange delivery themselves via a personal arrangement or through third-party couriers. In such cases, Flatloom® shall be waived from any liabilities related to the delivery of the item.
Delivery of Items
Prior to the scheduled delivery, it is recommended that the clients move fragile and sensitive objects away from the area where the rug will be placed, as Flatloom® movers will not be held liable for any damages. Photos of the rug in place may be taken by Flatloom® for documentation purposes, or posted on social media, with the owner's consent.
The clients are responsible for preparing the necessary gate passes and permits for the entry and delivery of the rugs and necessary personnel into their homes for a full delivery. Rescheduling and multiple deliveries due to the failure of preparation of such required documents will be subject to additional charges.
Additional re-delivery fees may be charged to the client should there be a failure of delivery due to the recipient's failure to prepare for the agreed upon date and time of delivery.
Accepted Forms of Payment
We accept physical checks, cash payments, credit/debit card payments, and bank deposits.
BDO Savings Account: Rugfolk Ventures Inc.
Account Number: 000-3180-156-02
Overdue Accounts
Overdue accounts beyond the fourteen (14) day holding period for custom/indent orders are subject to a 3% interest rate, plus legal fees and miscellaneous storage fees.
Returns, Exchanges, and Cancellations
Acceptance and Exchange Policy
Any delivered items are subject to immediate inspection upon delivery to identify any damages from manufacturing or transit. Should you find that your new rug has come with a significant manufacturing defect, please reach out to the Flatloom® team immediately to inquire about an investigation and a free exchange. Should no claims be made beyond the point of delivery and acceptance, the rug will be understood as fully accepted by the client. Only items in an unmodified, original and salable state in its original packaging shall be accepted. In no other circumstance shall the purchased rug qualify for a return or exchange.
Custom, Modified, and Damaged Items
Items that have been custom-made, repaired, modified, cut-to-size, or are not in good, salable condition are not qualified for returns, exchanges, or refunds. After customization or cutting, the Flatloom® staff will gently dust and vacuum the rug before packaging and sending it out for delivery. Flatloom® does not deep clean rugs in-house.
Cancellation Policy
Clients may cancel an order within twenty four (24) hours of placing their order, provided their order has not yet been paid for (whether downpayment or full), fully processed, customized, placed in-production, and/or sent out for delivery. Clients may submit a request for cancellation immediately via email at admin@flatloom.com. Requests for cancellation will be processed and verified within twenty four (24) hours of submission of a Cancellation Request Form.
Flatloom® reserves the right to deny requests for cancellation should the above circumstances not be met. An explicit confirmation of cancellation must be provided by Flatloom® before cancellation requests are honored. Qualified refunds will be processed within 5–7 business days, unless otherwise stated.
